Management

A Hazardous Course
To hear golf event planners talk about it, 2002 will be a year that tests every bit of their professional mettle. "It's been a real cold slap in the face," says Randy Robertson, president of RB...
By Robert Carey
ADA Compliance
The Americans With Disabilities Act (ADA) revolutionized the hospitality industry. Created just over 10 years ago, the ADA made persons with disabilities -- including those in wheelchairs, as well as...
By Joshua L. Grimes
It's a Stretch, But it Works
It's a fact of life: The farther one goes in the world of business, the less time he or she has to devote to a fitness regimen. So if you are planning golf events for top salespeople, executives, and...
Rub 'Em the Right Way
Imagine planning 750 spa appointments for a conference of 1,664 people. Sounds like a recipe for disaster, huh? Well, at the Mandara Spa at Atlantis in Paradise Island, Bahamas, planning ahead led to a...
A Winning Combination
Spinning wheels. Tumbling dice. Dancing showgirls. The clatter of quarters. Cascading waterfalls. A $2.99 buffet. Elvis. And in the middle of it all, your meeting. The one you spent countless hours...
Blues Travelers
Got a group with a terminal case of the Mondays? Call Face the Music, a blues band/corporate consultancy that lets employees vent business gripes by teaching them to write blues lyrics about their...
It's A Push
Like death and taxes, gaming profits once seemed assured. But then came September 11, and nothing's the same as it used to be. As in other areas of tourism, revenue losses are now in the millions; but...
Best of the Best
From producing rock concerts to selling penny candy, these award-winning convention service managers learned their trades in the unlikeliest of places. They're an unflappable breed who never say "no" to...
By Peggy swisher
Landing a Big One
The rumble of a pack of motor- cycles broke the silence of the rolling plains. It looked like trouble was coming to Billings via Route 90 in southeastern Montana. The phalanx of bikers veered off into...
Making Their Case
Although nearly every destination throughout the United States has suffered a drop in visitors since mid-September, some places have been more vulnerable than others. In particular, large cities that...
By Robert Carey
Show More