Serving It Up

Serving It Up

Planners book with service at top of mind

By Nancy Lazarus

Service clearly has pushed its way alongside the front-line considerations of cost and location as key criteria for meeting planners when selecting host properties, according to the most recent MeetingNews survey of 463 meeting professionals.

Service of course plays an integral role in every aspect of a meeting, from the planner’s initial site inspection, to the attendees’ meeting experience, to the planner’s post-con and bill reconciliation interactions.

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