Unfortunately, the hospitality industry isn’t always known for its hospitality. A few notable exceptions, however, are working hard to change that, according to consumer ratings company J.D. Power, which last week named nine travel brands to its list of 50 “J.D. Power 2014 Customer Champions.”
“J.D. Power surveys hundreds of thousands of customers every year, and what we’ve found is that when consumers purchase different products and services, they don’t just compare their experiences within the same industry, they compare across industries,” J.D. Power President Finbarr O’Neill said in a statement. “The 50 companies we’ve recognized as Customer Champions demonstrate the highest levels of service excellence, not just compared with their direct competitors, but also across all facets of the customer experience.”
The J.D. Power 2014 Customer Champions were selected based on customer feedback attesting to their service excellence. These companies were the highest performers among more than 600 evaluated brands across nine industries, based on their performance in five key areas identified as the J.D. Power “5 Ps”: People, Presentation, Price, Process and Product.
Recognized travel brands include: airlines JetBlue Airways and Southwest Airlines, rental-car companies Enterprise and National, and lodging brands Drury Hotels, Four Seasons, Homewood Suites, Ritz-Carlton and Staybridge Suites.
For the complete list of J.D. Power 2014 Customer Champions, visit: http://bit.ly/1i715Sp.
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