Airlines Report More Delays, Complaints

Airline Performance
Highest On-Time Arrival Rates:

1. Hawaiian Airlines (92.4 percent)
2. Virgin America (85.6 percent)
3. Alaska Airlines (85.5 percent)

Lowest On-Time Arrival Rates:

1. Southwest Airlines (57.7 percent)
2. Frontier Airlines (60.2 percent)
3. American Eagle Airlines (60.5 percent)

Highest Rates of Canceled Flights:

1. American Eagle Airlines (9.4 percent)
2. American Airlines (6.5 percent)
3. ExpressJet Airlines (5.4 percent)

Lowest Rate of Canceled Flights:

1. Hawaiian Airlines (0.2 percent)
2. Delta Air Lines (0.4 percent)
3. Frontier Airlines (0.5 percent)

U.S. airlines were on time just 68.9 percent of the time in December 2013, down from 76.6 percent in December 2012 and 83.5 percent in November 2013, according to the U.S. Department of Transportation’s (DOT) Aviation Consumer Protection Division, which this week released its latest “Air Travel Consumer Report.”

Aviation system delays (7.77 percent), late-arriving aircraft (11.25 percent), maintenance or crew problems (8.03 percent), extreme weather (0.95 percent) and security (0.05 percent) were the main causes of delays.

Along with delays, cancellations also were up. U.S. airlines canceled 2.9 percent of their scheduled domestic flights in December 2013, up from 1.6 percent in December 2012 and 1 percent in November 2013.

Not surprisingly, consumers filed 1,114 complaints in December 2013, up 23.5 percent from 902 complaints in December 2012 and up 47.5 percent from 755 complaints in November 2013. And yet, consumer complaints were down for the year: DOT received 13,168 total complaints in 2013, down 14.1 percent from 15,338 in 2012.

For a recap of last week's top stories, check out MeetingNews Minute:

> Watch More Videos