Although they do their work behind the scenes, capable and courteous laborers are key to trade show success. That's why the theme for the 2012 National Labor Management Conference (NLM) was a focus on customer service and training, according to the Exhibitor Appointed Contractor Association (EACA), which sponsored the quadrennial event along with the United Brotherhood of Carpenters & Joiners (UBC) and the Exposition Service Contractors Association (ESCA).
This year's NLM Conference took place Feb. 7-8 in Las Vegas, where it was hosted by UBC in its 345,000-square-foot Carpenters International Training Center, further emphasizing the event's training theme. During the meeting, EACA reported, UBC General President Douglas McCarron said trade unions must operate as "an efficient and competitive business" and reaffirmed his organization's commitment to "continuous and ongoing training" as a means to maintain its competitive edge in the business of providing a highly skilled workforce for trade shows and events.
Finally, the conference theme also was present in the meeting's educational programming, which included a presentation by CEIR President and CEO Douglas Ducate on the state of the trade show industry, a presentation by UBC counsel Terry McGann on the "saga" of the labor reforms at Chicago's McCormick Place, and a presentation on customer service by Randy Eppard, Ph.D., UBC's director of education and training.