Former Airline Executive Joins Conferon as COO

Twinsburg, Ohio -- A former British Airways executive, David Erich, yesterday was named chief operating officer of Conferon Global Services (CGS), one of the country's largest meeting-planning firms.

Erich, who also assumes the title of executive vice president, served as general manager and senior vice president of British Airways' U.K. operations and customer service. He was responsible for all aspects of the airline's ground operations and up to 6,000 employees at 14 airports, including London Heathrow.

Prior to that, Erich was senior vice president of customer service in North America, leading a work force of 1,100 people at 25 airports. He also directed the redevelopment of British Airways' terminal at New York's John F. Kennedy International Airport.

"We are very impressed with David's accomplishments and his demonstrated commitment to customer service issues," said CGS chief executive Ed Shartar. "Dave helped establish British Airways as a leader in customer service and spearheaded significant cost savings."

"Dave's appointment finalizes CGS's new leadership structure," Shartar added, referring to the retirement of Bruce Harris as president last week and consequent shift of responsibilities among key CGS executives.