Stella Award-Winners Showcase: Best On-Site Support Staff

best on site staff

Northstar Meetings Group is proud to present the winners of our inaugural Stella Awards, which recognize organizations worldwide that deliver the greatest possible service to meetings and events professionals. The awards celebrate critical aspects of the event experience across 18 different categories among six regions, including food and beverage, professionalism of staff, technology innovations, green initiatives and more.

We will feature a weekly showcase of 2017 Stella Award winners from each category. This week we showcase the Best On-Site Support Staff. Below is just a sampling of the Best Overall Hotel Chain winners that stood out to the expert panel of judges overseen by the editors of Northstar Meetings Group's leading brands, Meetings & Conventions    and Successful Meetings. Finalists in each category were determined by industry professionals during an open voting period; you can view all winners and finalists here.

As we congratulate and celebrate our 2017 winners, nominations have opened for the 2018 Stella Awards. We invite you to nominate deserving industry suppliers to be considered for next year's honors. Stay tuned for open voting in the coming months.


When it comes to executing successful events, a property's support staff can make all the difference. With the help of an attentive on-site team, meeting planners can ensure their best results are flawlessly achieved. Look to these Stella Award-winning hotels and resorts for support staff that goes above and beyond -- where everything from food and beverage and meetings assistance to technology and reception are nothing short of exceptional.

Conrad New York

Winner, Best On-Site Support Staff (Northeast)

Conrad New York in lower Manhattan is home to award-winning service and personalized touch. Specifically trained to customize guest experience, the Conrad staff anticipates guests' needs in advance and gives insider advice and tips to explore the ever-changing landscape of downtown New York City.

Rosen Centre

Winner, Best On-Site Support Staff (Southeast)

Every event planner knows it takes a committed hotel staff to pull off an event. Rosen Centre in Orlando offers unparalleled service and a dedication to the ultimate customer experience. Rosen Centre's investment in associates translates into added value for event planners.

Hilton Los Cabos Beach & Golf Resort
Winner, Best On-Site Support Staff (International and U.S. Territories)

With over 500 employees, the team at Hilton Los Cabos goes above and beyond with impactful service standards and excellence in training programs. This year, the hotel was awarded the Connie Award, which celebrates outstanding service scores by recognizing leading hotels in each brand of the Hilton chain.