New Renaissance Montgomery Offers High-Tech Phones

The 345-room Renaissance Montgomery Hotel and Spa at the Convention Center has opened in Alabama's state capital. The hotel features an Avaya Intelligent Communications solution that converges voice, data and video into a single network. Each guestroom is considered a "guest portal" and phones and televisions, both endpoints on the new network, are often interchangeable and are integrated with a number of hotel systems.

"In the hotel business there's a term called 'triple-play,'" said Scott Watts, Director of IT, PCH Hotels and Resorts. "This takes that concept a step further and creates a completely converged environment with one network supporting wired and wireless voice, high-speed wired and wireless data networking, as well as IPTV and video on demand. To our knowledge, no other hotel in the U.S. has a system like this up and running."

The property offers wireless IP phones in every room that guests can carry anywhere throughout the hotel and conference center and that operate to within a two block radius of the site. Touch screen phones offer applications and service opportunities that provide the rooms with the "wow" factor hoteliers strive to achieve. The phones enable guests to check stocks, weather, make spa, dining or show reservations, or zoom into street level views of city maps.

Guests can opt to use either their phone or the television to set a single or a visit's worth of wake-up calls. If a guest neglects to respond to the wakeup call, the system automatically alerts the main reception, which in turn notifies a hotel employee via a text message to his or her Avaya Wireless IP phone that a personal visit is needed to check on the guest. Similarly, special requests entered into the hotel CRM system by a guest trigger text messages to the nearest hotel staff member, who can respond via text that service is on the way or via voice if more clarification is needed. If the system logs no response from the employee, it will automatically escalate to another staff member. The Avaya system is also linked with the hotel's property management system, which enables the hotel to automatically personalize guest phones and communications services at the time of check-in.

The Renaissance is also rolling out Avaya Mobility solutions for executive staff that travel frequently and are on call 24-hours a day. The mobility solution allows the executive to set preferences for who can directly reach him or her during specific times of the day or when they are in certain locations. For example, if the executive is in a meeting or off-duty, access might be limited to allow only top priority calls to ring through, while others go to voicemail.

The Renaissance Montgomery Hotel and Spa at the Convention Center offers a 9,000 sq. ft. European style spa along with nearby access to 26 golf courses. The hotel is adjacent to the Montgomery Convention Center and itself holds 103,000 sq ft of meeting space.