Internally, Hilton Embraces Virtual Meetings With Microsoft

As part of an effort to virtually connect its employees and business partners at more than, 3,600 properties around the world, Hilton Worldwide has partnered with Microsoft Corp., officially adopting its suite of collaboration and productivity tools, it announced last week.

Under the terms of its new agreement, Hilton has agreed to implement Microsoft SharePoint 2010, Microsoft Office 2010 and Windows 7, as well as Microsoft Office Communications Server, which supports virtual meetings via enterprise instant messaging, file transfer, and peer-to-peer and multiparty voice and video calling.

"Microsoft truly understands the 'workplace of the future' and is uniquely positioned to deliver on that vision through its collaboration solutions," said Hilton Chief Information Officer Robert Webb. "These technologies remove communications barriers across our global enterprise, allow for a recommitment to a common platform and provide a renewed focus on our core mission to deliver the best possible experience for our guests."

With its partnership, Microsoft becomes a founding member of Hilton's Innovation Collaboration program, through which Hilton is "joining with world-class technology providers to maintain its position as a leader in hospitality technology."

"Our goal is to help Hilton Worldwide focus on what it does best — providing the highest level of guest experience and satisfaction," said Robert Youngjohns, Microsoft's president of North America sales and marketing. "Using Microsoft's productivity and collaboration tools, Hilton Worldwide's employees will benefit from having better access to information, the ability to quickly and easily locate subject matter experts, and improved collaboration and information sharing among geographically dispersed work teams. This will empower them to adapt and improve the guest experience and maintain brand loyalty."