The Renaissance New York Midtown Hotel is the first Renaissance property in North America to implement technology that allows guests to use their smartphones as room keys. The 348-room hotel launched the Mobile Key feature as part of the Marriott Mobile App on July 1, 2017.
Guests can now skip the front desk and go immediately to their room, using their smartphone to open the door. "As the flagship of the Renaissance brand, we are proud to be the first hotel to offer this technology to our guests," said General Manager David DiFalco. "This property is known for our digital capabilities and the new Mobile Key feature as part of the Marriott Mobile App will only enhance the experience of Marriott Rewards members."
The app involves a few simple steps: The guest completes mobile check-in and submits their arrival time. On the day of their arrival, they receive an alert as soon as the room is ready, and to enter the room, guests will simply tap their smartphone against the electronic lock and access is granted. Mobile Key not only offers guests a complete mobile check-in experience, but also allows the hotel to personalize the stay based on guest preferences.
The Renaissance NY Midtown has been technology-focused since it opened in 2016. It is the first multisensory, interactive "living" hotel in New York, with corridors that come alive with human interaction and digital artwork that changes on every visit.
Digital highlights include the four-story LED clock at the top of the building, a new fixture of the NYC skyline, and a user-friendly "Discovery Portal," a virtual concierge connected to the hotel's Navigator program. The addition of the mobile key app continues the hotel's mission to use technology to improve the guest experience.
The hotel features The Lobby Bar, Club Lounge for Elite Marriott Rewards members and preferred guests, 4,500 square feet of meeting space, and Rock and Reilly's gourmet gastropub with an 8,000 square-foot fifth-floor terrace and retractable roof.