Effective July 1, the Pennsylvania Convention Center in Philadelphia will eliminate the 8 percent "labor management fee" that it charges customers and exhibitors for use of unionized labor services, the Philadelphia Business Journal
reported this week.
Although the convention center debuted a massive expansion last year, it has struggled to attract new business due to complaints about high labor costs. Ending the labor fee is one of several changes announced earlier this year by the Pennsylvania Convention Center Authority (PCCA) as part of an effort to remedy the situation. Other changes include mandatory hospitality training for workers, a new customer service booth on trade show floors, and increased transparency of labor rates and hours.
By enhancing customer service, PCCA hopes, more conventions will be drawn to Philadelphia.
Said PCCA President and CEO Ahmeenah Young, "The elimination of the 8 percent labor management fee reflects our commitment to reducing costs for our customers, as well as improving the overall customer experience."