. New York's First Robot Butler Introduced | Successful Meetings

New York's First Robot Butler Introduced

The Westin Buffalo has added this unusual delivery service to its wellness offerings

robot butler westin buffalo

The first robot butler in New York has been unveiled at The Westin Buffalo with a very special focus -- to bring wellness amenities to guests. 

The robot delivers everything from SuperFoodsRx juices and other menu items from the hotel's Jake's Café, to running shoes as part of Westin's Gear Lending with New Balance program. Designed and built by Savioke, the Relay robot is the first to serve as a "butler" in a hotel in New York state, including New York City. The robot is described as a "Wellbot," reinforcing its purpose of serving guests with wellness amenities and programs -- a centerpiece of the Westin brand.   

"Our guests have really gotten a kick out of the Relay robot and how it's programmed to ride the elevator to their room and call them to receive the items from its storage compartment," said Tom Long, general manager of the new 116-room luxury lifestyle hotel that includes 7,300 square feet of versatile event space.

Relay is the first fully autonomous delivery robot that works alongside people in busy environments. Using advanced technology to navigate around people and objects, Relay delivers items quickly, safely, and reliably.

"We're thrilled to work with The Westin Buffalo to deploy a Relay robot at this new upscale hotel," said Savioke CEO Steve Cousins. "We're especially pleased Relay will play an important role in The Westin Buffalo's unique focus on delivering wellness items to guests."  

To coincide with its introduction, The Westin Buffalo has launched a social media campaign to name its robot. Vote for one of four locally inspired name finalists on the hotel's Facebook or Twitter pages.