Hoping to enhance the exhibitor experience on behalf of its meeting planner customers, Mandalay Bay in Las Vegas has launched a new, custom-designed online ordering system that exhibitors can use to electronically submit orders for exhibit services, it announced yesterday.
Developed in response to customer feedback, the new online ordering system features an e-commerce shopping cart that allows exhibitors to create an account, then access all their booth setup needs — including electrical, audio/visual, floral, and food and beverage — from a single interface in which items can be sorted either alphabetically or by price.
Designed to save time, money and the environment — since it eliminates the need for manual forms — the system also includes a "Call Me" button on every screen that exhibitors can use to connect with a Mandalay Bay Exhibitor Services staff member.
"We always are challenging ourselves to find ways to conduct business in a more efficient and beneficial manner for our customers, employees and vendors," said Martie Sparks, vice president of Banquets, Catering and Convention Services for Mandalay Bay. "This new program is a win-win-win for everyone, and we've received very positive feedback since its launch."
MGM Resorts International, which owns Mandalay Bay, plans to launch the same system at MGM Grand later this year. For more information, visit www.mandalaybay.com/conventions.