Dallas/Fort Worth International Airport (DFW) has unveiled in partnership with American Airlines a newly renovated portion of Terminal A, featuring “new and improved” facilities for parking, ticketing, security and concessions, it announced this week.
“Today is a special day for DFW Airport and American Airlines, as we welcome passengers to our greatly improved Terminal A,” DFW CEO Jeff Fegan said in a statement. “With new concessions, re-imagined passenger flows, updated finishes and a completely revamped section of Terminal A, DFW Airport is solidifying its place as one of the world’s top airports for customer service, and we stand ready to meet the needs of our passengers for the next 40 years.”
The first phase in a seven-year, $2.3 billion renovation of DFW’s four original terminals, the Terminal A project — encompassing gates A8 through A16 — showcases a new airport design for the newly re-branded American Airlines. It includes enhanced check-in and ticketing areas and re-designed services for premium passengers — all reflecting the airline’s new brand.
“Today we take another important step forward in our journey toward building a more modern travel experience to better suit the needs of our customers,” said Kevin Cox, American’s vice president of real estate. “DFW Terminal A/Phase 1 sets the stage for future next-generation airport improvements, and will be a tremendous model for us to further refine how we integrate our new look and feel into our airports in the future.”
According to DFW, key features in the renovated section of Terminal A include:
• Enhancements to passenger flow, focusing checkpoints and “concessions villages” around Skylink people mover stations for ease of movement;
• Up to 50 percent more concession space, including new concessions such as The Salt Lick BBQ, Qdoba Mexican Grill and Ling & Louie’s Asian fusion restaurant;
• Enhanced signage for way-finding, concessions and gates, making it easier for passengers to locate needed services;
• Two baggage claim areas with digital signage and advertisements;
• Enhanced and expanded TSA checkpoint with four security lanes and a larger area after security to re-pack;
• More self-serve ticket kiosks;
• New heating, ventilation and air-conditioning, as well as a state-of-the-art lighting system featuring harvest daylighting and backlit LED signage;
• Energy-efficient glass windows looking out onto the airfield; and
• Four new high-capacity elevators for transit between concourse levels.
“Our passengers are really going to be excited about the changes they find at the new Terminal A, and ultimately across all of our terminals,” said Ken Buchanan, executive vice president for revenue management at DFW. “Our entire team has done an outstanding job of capturing the best of what our passengers will want when they travel, and these enhancements are going to make DFW even more attractive for air travelers.”
Renovations on the remaining portions of Terminal A are scheduled for completion in 2014, followed by the completion of similar renovations in Terminals B, C and E in 2017.