The Boston Convention & Exhibition Center (BCEC) and the John B. Hynes Veterans Memorial Convention Center have both earned the International Association of Congress Centres' (AIPC) gold standard, which is the highest certification level a convention facility can achieve under AIPC's strict guidelines, the Massachusetts Convention Center Authority (MCCA) announced last week.
Boston's convention centers are only the fourth and fifth in North America and the 14th and 15th in the world to achieve AIPC's gold standard.
"This is proof positive that Boston remains one of the world's leading convention destinations and that our facilities and the way we operate them are among the best in the world," said MCCA Executive Director James E. Rooney. "We're honored to be recognized on a global level and I'm proud of the MCCA staff and all they do to make our facilities and events some of the best in the world."
Added AIPC President Edgar Hirt, managing director of the Congress Center Hamburg in Germany, "With more centers and destinations coming into the market every year, the question of how a client can assess the capabilities of any given product is becoming more and more important. The AIPC Quality Standards program is one that entirely reflects our own needs and can truly deliver an accurate assessment of how well a center is addressing the demands of both clients and owners. I congratulate the Boston Convention & Exhibition Center and the Hynes Convention Center for their achievements."
AIPC's certification process examines 10 key areas of a convention center's operations, including customer service, quality of facilities and operations, employee relations, health, safety, security and emergency response, financial integrity, community relations, environmental responsibility, and industry and supplier relations.
Other facilities awarded the AIPC gold standard include the World Forum in The Hague, Netherlands; the Melbourne Convention and Exhibition Center in Australia; the Lisboa Congress Centre in Portugal; the Kuala Lumpur Convention Centre in Malaysia; the San Diego Convention Center; the Vancouver Convention Centre and the Calgary TELUS Convention Centre, both in Canada.