by Andrea Doyle | March 22, 2019

Convention service managers are crucial members of an event venue's team. They help reserve conference rooms, organize banquet services, set up an event space to a client's satisfaction and offer myriad other services. Simply put, they're a planner's best on-site friend, and every year, Successful Meetings joins with ESPA, the Event Service Professionals Association, to recognize these largely unsung heroes.

CSM of the Year Award Winners

CVB CSM of the Year
Roz Stuttley
CMP director client services, Choose Chicago

A lunch laid the groundwork for the career of Bill Fassbender. His dad, who planned small meetings for Exxon, took Bill along to a Sheraton hotel in New Jersey he frequently used for events.

"We had lunch with the general manager, who had a huge impact on me," Fassbender recalls. "As a result, I majored in hospitality in college, and 32 years later, I have never looked back." With the Ritz-Carlton Hotel Co. for 19 years, Fassbender has been at the 446-room Amelia Island property since 2007. Not only is he a "roll his sleeves up" CSM, he's also a matchmaker of sorts. 

Read the full profiles of these three winners at