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ROI: Industry Buzz Word or Viable Business Solution?

ROI: Industry Buzz Word or Viable Business Solution?

It is not surprising that post recession, meeting planners are expected to do more with less.  What is a surprising is the huge spike in expectations from senior management for increased planner productivity, added meeting value, cost savings, contract risk

Information Is Power

Information Is Power

"Information is power" is an overused phrase that has now become reality for today's meeting planners. Why? Because expectations from senior management demand more value and accountability, or simply put, the need to validate and report increased meeting value and

Metrics to Measure and Define Success, Part III

Metrics to Measure and Define Success, Part III

Continuing my series on creating metrics to define, measure, benchmark and report success, I would now like to focus on the all important cost savings category. I think it is safe to say that saving money and impacting the bottom

Metrics to Measure and Define Success, Part II

Metrics to Measure and Define Success, Part II

My last feature on this topic broke down the five specific components that focus on defining and communicating “meeting value” to senior management and key stakeholders. Different managers will have different opinions on their definition of meeting value and this

Succeeding in a Changing Marketplace: 2012 and Beyond

Succeeding in a Changing Marketplace: 2012 and Beyond

The recession, along with the introduction of the Strategic Meeting Management (SMM) initiative, has changed how we all plan, negotiate, and execute meetings and events. While there are still lingering economic effects from the recession, the marketplace is changing, which

Managing Stakeholder Expectations: How to Connect the Dots

Managing Stakeholder Expectations: How to Connect the Dots

I often remind meeting planners that "managing meeting stakeholder expectations" is a critical part of their job description. On the surface, this topic seems like a no brainer, since most meeting planners' core skills are meeting planning, execution and logistics.

Think Before You Ink: Mitigated vs. Liquidated Damages

Think Before You Ink: Mitigated vs. Liquidated Damages

At one of my recent industry workshops, the topic was hotel contract performance clauses and, specifically, how to minimize risk in the event of meeting cancellation or attrition.  My planner attendees were vocal and expressed concern that they have no